Terms & Conditions

These terms govern your use of the Totally Numb website and your purchase of products from us. By accessing the site or placing an order, you agree to these terms. If you do not agree, please do not use the site.

Totally Numb is a trading name of Matrix Health Group Ltd, a company registered in England and Wales (company number 17099304). Our registered address is Paddock Business Centre, 2 Paddock Road, Skelmersdale, Lancashire, WN8 9PL.

You must be at least 18 years old to make a purchase. You agree to use the site only for lawful purposes and not to misuse it in any way, including attempting to interfere with its operation, transmitting harmful code, or accessing it through automated means without our permission.

We reserve the right to withdraw or restrict access to the site at any time without notice.

All orders are subject to acceptance and availability. When you place an order, you are making an offer to purchase. We may decline or cancel any order at our discretion, including where we suspect fraudulent activity or where an error in pricing or product description has occurred.

Payment is taken at the point of order via the payment methods available at checkout. You are responsible for ensuring that all payment and delivery information you provide is accurate and complete.

We take reasonable care to ensure that product descriptions and images on the site are accurate. However, slight variations in colour may occur due to screen display differences. Product descriptions are provided for general information and do not constitute medical advice.

All Totally Numb products are cosmetic-grade and independently assessed under the UK Cosmetic Products Regulation. They are not intended to diagnose, treat, cure, or prevent any medical condition.

All content on the site — including text, images, logos, product names, and the Comfort System framework — is owned by Matrix Health Group Ltd or its licensors and is protected by UK and international copyright and trademark law. You may not reproduce, distribute, or use any content from the site without our written permission.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under English law.

To the extent permitted by law, we are not liable for any indirect, incidental, or consequential losses arising from your use of the site or our products, including loss of profit, data, or business opportunity. Our total liability to you for any claim arising from or in connection with these terms shall not exceed the amount you paid for the relevant order.

These terms are governed by the laws of England and Wales. Any dispute arising from these terms or your use of the site shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these terms from time to time. The current version will always be available on this page. Continued use of the site after any changes constitutes acceptance of the revised terms.